How it works
-min.jpg)
Telephone
1 800 263-2266
You can phone us 24 hours a day, 7 days a week
- There may be a wait before someone can answer you
- At the beginning of the call, we’ll ask a few questions for our statistics (age, gender, region)
- You’ll define what you need with the counsellor and explore a few possible solutions
- Tel-jeunes is a confidential and free service
If you call, you can count on us to:
- Listen to you
- Believe you without judging
- Support you
- Give you information
- Help you find an answer to your question and solutions that suit you
- If necessary, guide you to an appropriate resource
No problem is too large or too small. Don’t hesitate to call us!
Text 514 600-1002
You can text us every day between 8 a.m. and 10:30 p.m.
- There may be a wait before someone can answer you
- At the start of the text exchange 💬, you will receive up to six automatic (system-generated) messages. The counsellor will mention you when they are with you. Among these automatic messages, you will be asked some questions for our statistics (age, gender, city)
- We’d like you to be available during the conversation, so please choose the right time so you can text continuously
- We concentrate on only one situation per exchange 🎯
If you send us a text message, you can count on us to:
- Believe you without judging
- Support you 💁
- Give you information ℹ️
- Help you find 👌 an answer to your question
- If necessary, guide you 👉 to an appropriate resource
You can chat live with a counsellor between 8 a.m. and 10:30 p.m.
- This blue button appears among the contact buttons as soon as someone is available. At that point, you can start chatting!
- If the button isn’t there, that means all our counsellors are already chatting with someone else. Come back a bit later
- Before starting a chat, we’ll ask you for some information so we can properly understand the situation, such as your age, gender, city or town, and a short summary of your request.
If you chat with a counsellor, you can count on us to:
- Keep your situation anonymous and confidential
- Support you
- Help you find the answers you’re looking for
- If necessary, guide you to an appropriate resource
You can email Tel-jeunes to get an answer to a question.
- Complete the form to help us help you
- Write down your question, providing information about your situation and making your question clear
- Click on “Send”!
If you email us, you can count on us to:
- Answer your question as soon as possible
- Give you information that’s relevant to what you’re going through
- Support you
- Take you seriously