FAQ
Find answers to your questions about the forum and chatting with a professional counselor.
Frequently Asked Questions
Can I Contact you at Any Time?
You can contact us from 8 a.m. to 12 a.m. 👋 Outside these hours, you can access our content and the Tj Forum at any time.
Are there any Topics that a Counsellor Will not Feel Comfortable Talking About?
No, not at all! You can talk about whatever you want: love, sexuality, mental health. There are no taboo subjects or questions. 🙃 If we can't answer your question, we will make sure to refer you to someone who can.
Can I Contact you if I’m Depressed and Thinking about Suicide?
Yes, we are here for you no matter what’s going on. ⛈ For help with suicidal thoughts, you can also visit Suicide.ca.
If your situation or a friend’s is urgent, call 911.
Is it Confidential?
Yes, you can talk to us about whatever you want without having to give us your name. 🤐 However, if we have reason to believe that your safety or the safety of someone close to you is threatened, we are obligated to inform those who can keep you safe. We do this with your cooperation as much as possible.
Is it AI Who is Answering?
No, these are real people talking to you, even when they’re writing! 🙅🤖
Can I Contact you for a Friend?
Of course, lots of people do. You are not alone in feeling concerned about a friend or loved one.
Why Doesn't It Work When I Try to Contact you?
First of all, sorry about that!Technical problems happen to the best of us 🛠 We do everything we can to get things back up and running as quickly as possible when they do happen.
It’s possible there will be a waiting period before we can talk to you. That's because we take the time to be there for each person, so we thank you for your patience. While you're waiting your turn, you can check out our articles or the forum 📲 You might even find the answers you’re looking for there!
Frequently Asked Questions
Is the Tj Forum Anonymous?
Yes! If you want it to be. You can use any username you want. 👤You can share your age and pronouns if you wish, but it's not mandatory.
Can Anyone Write Anything on the Tj Forum?
You can talk about anything, but you should know that the Forum is moderated. 💯 This means that a member of our team reviews posts to make sure they don't contain any inappropriate, hateful, or problematic content. The goal is to create a safe space for everyone to share.
You can find all the details here.
