Contact Us

Our team will be happy to answer your question if you did not find the information you were looking for in our FAQ section.

Frequently Asked Questions

What are the different options for contacting us?

Several options are available for those who wish to contact us, so that everyone can reach us in the way that suits them best.

‍

For a young person wishing to contact a counsellor :

‍

  • Text 514-800-1002, from 8:00 AM to 10:30 PM
  • Call 1-800-263-2266, from 6:00 AM to 2:00 AM
  • Chat, from 8:00 AM to 10:30 PM here

‍

For a young person wishing to chat with another teen :

‍

‍

For parents of teens :

‍

  • Call 1-800-361-5085, from 6:00 AM to midnight
  • Chat, from 6:00 AM to 10:30 PM here

What are your hours of operation?

Speaking with a professional counsellor: 6 a.m. to 2 a.m. (depending on the type of communication chosen).
Live Chat with other youth: 4:00 p.m. to 10:30 p.m.
Our forum and online content are always accessible

Are your services confidential?

Yes, our services are confidential. When contacting us, the young person or parent will only have to answer a few identification questions for statistical purposes (age, gender, city). Please note that if we have reason to believe that the safety of the person contacting us or that of a third party is at risk, we are obligated to take the necessary steps to inform emergency services.

Do you offer bilingual services?

You can contact us at any time in English or French.

How can I order promotional material?

You can now order promotional materials online via our website, click here to find exactly what you are looking for. 

How can I donate or organize an event for Tel-jeunes?

Thank you for thinking of TJ!

There are a few ways to support the youth in Quebec. One way is to donate via credit card or pre-authorized debit, which you can do here: Donations | Foundation Tel-Jeunes (teljeunes.com)

If you would like to use another payment method, or if you have any questions regarding your donation, please do not hesitate to contact us at: [email protected] 

For information on how to organize a fundraising event for the Tel-Jeunes Foundation, visit this page:Organize a Fundraising Event | Foundation Tel-Jeunes (teljeunes.com)

I'd like to volunteer at Tel-jeunes.

Thank you for your interest! Unfortunately, the organization does not offer volunteer opportunities; our counsellors are all qualified professionals.

Would you like to join our team? If so, please click here

Adress
C.P. 186
Succursale Place d'Armes
Montréal (Québec) H2Y 3G7
Phone number
Phone : 514 288-1444
Fax : 514 288-6312
Follow us

For all administrative requests, please fill out the form below and we will contact you as soon as possible.

General

aboutCAReersTerms and conditionsteamcontact ussitemap

Youths

speak with a counsellorconnect with othersfriendship and familylovesubstance usemental healthsexuality

Parents

relationshipCommunicationsubstance useschoolparenthoodmental healthsexualitytech

School Staff

workshopstraining and toolspromotional materialtj toolkit

Foundation

donatepartnerslobster lunchexquisite evening
Tel-jeunes is a safe and confidential space for teenagers from Quebec, providing non-judgmental guidance and support. It's a free resource that helps teens navigate life's difficult questions and first-time experiences.

We offer helpful, friendly online services where users can chat with peers, explore themed content, and speak with a professional counselor. We believe that teenagers should be able to request help in their own unique way, which is why we also want to give the right tools to their support system. We offer help to the parents of teenagers, as well as tools and training for professional people in their daily life.

Our professional teams have worked closely with teenagers for over 30 years to make Quebec the best place for them to live.
Charitable Organization Registration Number (Tel-jeunes): 136403649RR00001

Charitable Organization Registration Number (Fondation): 829367622RR0001

© 2024 Tel-jeunes. All Rights Reserved.